📋 Legal & Fair Play

Crickya Terms and Conditions – Know Your Rights

These terms govern your use of the crickya platform. They're written to be clear and straightforward — no legal maze, no hidden traps. Read them before you register so you know exactly where you stand.

Last Updated: January 2025
Licensed Platform
Plain Language Terms
18+ Only

What These Terms Cover

A quick overview of the main areas covered in crickya's terms and conditions before you read the full document.

Account Registration

One account per person. You must be 18 or older and provide accurate information. Crickya verifies accounts before real-money play is permitted — this protects you and the platform.

Deposits & Withdrawals

Deposits via bKash, Nagad, and Rocket are processed instantly. Withdrawals on verified accounts complete in under three minutes. Minimum and maximum limits apply per transaction.

Bonuses & Promotions

All bonuses at crickya come with wagering requirements that are stated clearly before you claim. Bonus funds and real funds are tracked separately. Terms for each promotion are published on the relevant offer page.

Fair Play & Security

Crickya uses certified RNG technology across all games. Any attempt to manipulate game outcomes, exploit software bugs, or use automated tools will result in immediate account suspension and forfeiture of funds.

Responsible Gaming

Crickya provides deposit limits, self-exclusion, and reality check tools. Using these tools is your right as a player. The platform will never penalise you for setting limits or requesting a break.

Changes to Terms

Crickya may update these terms from time to time. When material changes are made, registered players are notified by email. Continued use of the platform after notification constitutes acceptance of the updated terms.

Please read carefully. By registering an account or using any part of the crickya platform, you confirm that you have read, understood, and agreed to these terms and conditions in full. If you do not agree, do not use the platform.

1 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and Crickya ("crickya", "we", "us", "the platform"). By accessing, registering on, or using any part of the crickya website or mobile application, you confirm that you have read these Terms in full and agree to be bound by them.

These Terms apply to all users of the crickya platform, including registered players, visitors browsing the site, and anyone accessing the platform through the crickya mobile app. If you are using crickya on behalf of another person, you confirm that you have the authority to bind that person to these Terms.

Crickya reserves the right to update or modify these Terms at any time. When material changes are made, we will notify registered players via the email address on file. Your continued use of the crickya platform after such notification constitutes your acceptance of the revised Terms.

2 Eligibility

To register and play at crickya, you must meet all of the following eligibility requirements:

  • You must be at least 18 years of age. Crickya is strictly an 18+ platform. Age verification is required during registration and must be completed before any real-money play is permitted.
  • You must be legally permitted to participate in online gaming under the laws applicable to you in your jurisdiction.
  • You must not be a resident of any jurisdiction where online gaming is explicitly prohibited by law.
  • You must not be a current employee, contractor, or immediate family member of a crickya employee or contractor.
  • You must not be registered on any self-exclusion list that covers the crickya platform.

18+ Only: If you are under 18 years of age, you are not permitted to register or play at crickya under any circumstances. Crickya takes underage gambling seriously and will permanently close any account found to belong to a minor, with all funds forfeited.

3 Account Registration

Each player is permitted to hold one account on the crickya platform. Opening multiple accounts — whether under the same name, different names, or using different payment methods — is strictly prohibited. If duplicate accounts are detected, crickya reserves the right to close all associated accounts and void any pending withdrawals or bonus balances.

When registering at crickya, you must provide accurate, complete, and up-to-date information. This includes your full legal name, date of birth, residential address, and a valid email address. You are responsible for keeping your account information current. If your details change, update them promptly via your account settings or by contacting crickya support.

Account Security

You are solely responsible for maintaining the confidentiality of your crickya login credentials. Do not share your username or password with anyone. Crickya will never ask for your password via email, live chat, or any other channel. If you suspect your account has been accessed without your authorisation, contact crickya support immediately and change your password.

Identity Verification (KYC)

Crickya is required to verify the identity of all players before processing withdrawals. You may be asked to provide a copy of a government-issued photo ID, proof of address, and proof of payment method ownership. Verification documents must be submitted within the timeframe specified in the verification request. Failure to complete verification will result in withdrawal requests being held until the process is complete.

Tip: Complete your KYC verification as soon as you register at crickya. This ensures your first withdrawal processes without any delay.

4 Deposits & Payments

Crickya accepts deposits via bKash, Nagad, and Rocket. All deposits are processed in Bangladeshi Taka (BDT). Deposits are credited to your crickya account balance instantly upon confirmation from the payment provider.

  • Minimum deposit: as stated on the deposit page for each payment method.
  • Maximum deposit: limits apply per transaction and per day; current limits are displayed in your account dashboard.
  • Crickya does not charge fees on deposits. Your mobile banking provider may apply their own transaction fees.
  • Only deposit funds that belong to you. Using payment methods registered to another person is not permitted.
  • Deposits made in error cannot be reversed once credited to your crickya account balance.

Crickya reserves the right to request verification of a payment method before processing a withdrawal to that method. This is a standard anti-fraud measure and is not a reflection on any individual player's account standing.

5 Withdrawals

Crickya processes withdrawals to bKash, Nagad, and Rocket. For verified accounts, the average withdrawal processing time is under three minutes. Withdrawals can only be made to a payment method that has been used to deposit into your crickya account, or to a method that has been verified as belonging to you.

Withdrawal Conditions

  • Your account must be fully verified (KYC complete) before any withdrawal is processed.
  • You must have wagered your deposit at least once before a withdrawal can be requested. This is a standard anti-money-laundering requirement, not a bonus condition.
  • Minimum withdrawal amounts are displayed on the withdrawal page for each payment method.
  • Crickya does not charge withdrawal fees. Processing times may vary slightly during periods of high platform activity.
  • Withdrawals of bonus winnings are subject to the wagering requirements of the relevant bonus. Real-money funds are not subject to bonus wagering requirements.

Fast Payouts: Crickya's withdrawal infrastructure is built specifically to keep processing times under three minutes for verified accounts on bKash and Nagad. If your withdrawal takes longer than 15 minutes, contact crickya support via live chat.

6 Bonuses & Promotions

Crickya offers bonuses and promotions to both new and existing players. All bonuses are subject to specific terms that are published on the relevant promotion page. By claiming a bonus at crickya, you agree to the terms of that specific promotion in addition to these general Terms and Conditions.

General Bonus Rules

  • Wagering requirements must be met before bonus funds or bonus winnings can be withdrawn. The wagering requirement for each bonus is stated clearly before you claim it.
  • Bonus funds and real-money funds are held separately in your crickya account. Real-money funds can be withdrawn at any time subject to the standard withdrawal conditions above.
  • Bonuses are intended for personal recreational use only. Any attempt to exploit bonus offers through coordinated play, multiple accounts, or other means will result in account suspension and forfeiture of all bonus funds.
  • Crickya reserves the right to withdraw, modify, or cancel any bonus offer at any time. Players who have already claimed a bonus will not be affected by changes made after the claim date.
  • Only one welcome bonus is available per player, per household, and per device. Attempting to claim a welcome bonus more than once is considered a breach of these Terms.

7 Fair Play Rules

Crickya is committed to providing a fair gaming environment for all players. All games on the crickya platform use certified random number generator (RNG) technology that has been independently tested and verified. The published RTP figures for each game reflect accurate long-term return rates.

The following actions are strictly prohibited on the crickya platform and will result in immediate account suspension, forfeiture of all balances, and may be reported to relevant authorities:

  • Using automated software, bots, scripts, or any other tool to play games or interact with the platform.
  • Exploiting software bugs, glitches, or errors to gain an unfair advantage. Any winnings obtained through exploitation of a known or unknown bug are void.
  • Colluding with other players to manipulate game outcomes, particularly in poker or other multiplayer games.
  • Using any form of cheating software or hardware.
  • Attempting to reverse-engineer, decompile, or tamper with any part of the crickya platform or its games.

Crickya monitors all gameplay for irregular patterns. If unusual activity is detected on your account, crickya may temporarily suspend your account pending investigation. You will be notified by email and given the opportunity to respond.

8 Responsible Gaming

Crickya takes responsible gaming seriously. The platform provides a range of tools to help players manage their gaming activity. These tools are available to all registered players at any time via the account settings page.

  • Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit. Reductions take effect immediately. Increases require a 24-hour cooling-off period.
  • Self-Exclusion: Lock your account for a defined period ranging from 24 hours to permanent exclusion. Self-exclusion takes effect immediately and cannot be overridden during the exclusion period.
  • Reality Check: Set session time reminders at intervals of your choosing. You will receive a notification showing your session duration and the option to continue or stop.
  • Account Closure: You may request permanent account closure at any time by contacting crickya support. Closure requests are processed within 24 hours.

If you believe you may have a gambling problem, crickya encourages you to use the self-exclusion tool and to seek support. Visit the Responsible Gaming page for more information and resources.

Gambling should be entertainment. Never gamble with money you cannot afford to lose. If gambling is causing financial, personal, or emotional harm, stop and seek help. Crickya's support team is available 24/7 to assist.

9 Account Suspension & Termination

Crickya reserves the right to suspend or permanently close any account at its discretion, with or without prior notice, in the following circumstances:

  • Breach of any provision of these Terms and Conditions.
  • Provision of false, inaccurate, or misleading information during registration or verification.
  • Suspected fraudulent activity, money laundering, or any other illegal activity.
  • Chargebacks or disputed transactions initiated against crickya.
  • Detection of multiple accounts linked to the same player.
  • Failure to complete identity verification within the required timeframe.

In the event of account suspension due to suspected fraud or breach of terms, crickya may withhold any pending withdrawals pending investigation. If the investigation concludes that no breach occurred, withheld funds will be released promptly. If a breach is confirmed, funds may be forfeited in accordance with these Terms.

Players who wish to close their own account voluntarily may do so at any time by contacting crickya support. Any real-money balance remaining at the time of voluntary closure will be returned to the player's verified payment method.

10 Privacy & Data

Crickya collects and processes personal data in accordance with its Privacy Policy. By registering at crickya, you consent to the collection and use of your personal data as described in the Privacy Policy. The Privacy Policy is incorporated into these Terms by reference and should be read alongside them.

Crickya will never sell your personal data to third parties for marketing purposes. Data is shared only with payment processors, identity verification providers, and regulatory bodies as required by law or as necessary to operate the platform. For full details, see the Privacy Policy.

11 Intellectual Property

All content on the crickya platform — including but not limited to the website design, logos, graphics, game interfaces, text, and software — is the property of crickya or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the crickya platform for personal, non-commercial purposes only. You may not copy, reproduce, distribute, modify, or create derivative works from any crickya content without prior written permission.

12 Limitation of Liability

To the maximum extent permitted by applicable law, crickya's total liability to any player for any claim arising out of or in connection with the use of the platform shall not exceed the total amount deposited by that player in the 30 days preceding the claim.

Crickya is not liable for any indirect, incidental, special, or consequential losses, including but not limited to loss of profits, loss of data, or loss of opportunity, arising from your use of the platform. This limitation applies regardless of whether crickya was advised of the possibility of such losses.

Crickya does not guarantee uninterrupted access to the platform. Scheduled maintenance, technical issues, or circumstances beyond our control may result in temporary unavailability. Crickya will make reasonable efforts to minimise downtime and will communicate planned maintenance in advance where possible.

13 Changes to These Terms

Crickya may update these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. For material changes — those that significantly affect your rights or obligations — crickya will notify registered players by email at least 7 days before the changes take effect.

If you do not agree with the updated Terms, you should stop using the crickya platform and contact support to close your account. Continued use of the platform after the effective date of any changes constitutes your acceptance of the revised Terms.

14 Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point, the crickya support team is available 24/7 via live chat and email.

  • Email: [email protected]
  • Live Chat: Available 24/7 in Bengali and English via the chat icon on any page.
  • Response Time: Under 5 minutes via live chat; within 24 hours via email.

For responsible gaming support, deposit limit requests, or self-exclusion, contact support directly or visit the Responsible Gaming page.

These Terms were last updated in January 2025. If you registered at crickya before this date, please review the updated Terms to understand any changes that may affect your account.

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