Your personal data belongs to you. This policy explains exactly what crickya collects, why we collect it, how it's stored, and what rights you have over it. No vague language, no surprises.
Six key areas that define how crickya handles your personal information — from collection to deletion.
Crickya collects only the data needed to operate your account, process payments, and comply with legal obligations. We don't collect data we don't need, and we don't keep it longer than necessary.
Your data is used to run your crickya account, process deposits and withdrawals, verify your identity, and send you relevant account communications. It is never sold to third parties for marketing.
Data is shared only with payment processors (bKash, Nagad, Rocket), identity verification providers, and regulatory bodies where required by law. No marketing data sharing, ever.
All personal data at crickya is stored with AES-256 encryption. Access is restricted to authorised personnel only. Regular security audits are conducted to identify and address vulnerabilities.
You have the right to access, correct, export, and delete your personal data held by crickya. Requests are handled within 30 days. Contact crickya support to exercise any of your data rights.
Crickya uses essential cookies to keep your session active and functional cookies to remember your preferences. No third-party advertising cookies are used on the crickya platform.
Your privacy matters. By registering at crickya or using any part of the platform, you confirm that you have read and understood this Privacy Policy. If you have questions about how your data is handled, contact crickya support at any time.
Crickya ("we", "us", "the platform") is committed to protecting the privacy of every player who registers and plays on the crickya platform. This Privacy Policy describes how crickya collects, uses, stores, and shares your personal data when you use our website or mobile application.
This policy applies to all registered players, visitors to the crickya website, and anyone who contacts crickya support. It should be read alongside the crickya Terms and Conditions, which govern your use of the platform as a whole.
Crickya takes a straightforward approach to privacy: we collect what we need, we use it only for the purposes stated here, and we protect it with industry-standard security measures. We do not sell your data, and we do not share it with anyone who doesn't need it to help us run the platform.
Crickya collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information received from third-party service providers such as payment processors and identity verification services.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Name, DOB, ID document | Account registration, KYC, age verification |
| Contact Data | Email, phone, address | Account communications, support |
| Financial Data | Payment method reference, transaction history | Deposits, withdrawals, fraud prevention |
| Technical Data | IP address, device info, session logs | Security, fraud detection, platform improvement |
| Gaming Data | Game history, bet records | Account management, responsible gaming monitoring |
Crickya uses your personal data only for the purposes described in this policy. We do not use your data for purposes that are incompatible with those stated here without first obtaining your consent.
No marketing emails without consent. Crickya will only send you promotional communications if you have opted in to receive them. You can opt out at any time via your account settings or by contacting support.
Crickya processes your personal data on the following legal bases, depending on the purpose of the processing:
Crickya does not sell your personal data to any third party. Data is shared only in the following limited circumstances, and only to the extent necessary for the stated purpose:
All third-party data processors used by crickya are bound by contractual data protection agreements. They may only use your data for the specific purpose for which it was shared and must handle it in accordance with applicable data protection law.
Crickya takes the security of your personal data seriously. We implement technical and organisational measures designed to protect your data against unauthorised access, loss, destruction, or alteration.
Despite these measures, no online platform can guarantee absolute security. If you become aware of any unauthorised access to your crickya account, contact support immediately and change your password.
Protect your own account. Crickya will never ask for your password via email, live chat, or phone. If you receive a message asking for your crickya password, do not respond and report it to support immediately.
Crickya retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our licensing obligations. Specific retention periods are as follows:
When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.
Crickya uses cookies and similar technologies to operate the platform, remember your preferences, and keep your session secure. Here is a breakdown of the cookies used on the crickya platform:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential Cookies | Keep your session active, maintain login state, enable core platform functions | No — required for the platform to function |
| Functional Cookies | Remember your language preference, display settings, and responsible gaming tool configurations | Yes — via cookie settings |
| Analytics Cookies | Collect anonymised data on how players use the platform to help us improve it | Yes — via cookie settings |
| Security Cookies | Detect and prevent fraudulent login attempts and suspicious activity | No — required for account security |
Crickya does not use third-party advertising cookies or tracking pixels. You will not be tracked across other websites based on your crickya activity. You can manage your cookie preferences at any time via the cookie settings link in the footer of the crickya website.
As a crickya player, you have the following rights over your personal data. To exercise any of these rights, contact crickya support with your request. We will respond within 30 days.
You have the right to request a copy of all personal data crickya holds about you. We will provide this in a structured, commonly used format within 30 days of your request.
If any personal data crickya holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account details directly via your account settings.
You may request that crickya delete your personal data. Note that some data must be retained for legal and regulatory reasons even after account closure. We will inform you of any data that cannot be deleted and the reason why.
You may request that crickya restrict the processing of your data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
You have the right to receive your personal data in a structured, machine-readable format and to transfer it to another service provider where technically feasible.
You have the right to object to the processing of your data for purposes based on legitimate interests. Crickya will stop processing unless we can demonstrate compelling legitimate grounds that override your interests.
To exercise any of your data rights, email crickya support at [email protected] with the subject line "Data Rights Request" and a description of your request. We will acknowledge your request within 5 business days and respond in full within 30 days.
The crickya platform is strictly for adults aged 18 and over. Crickya does not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory step in the registration process, and accounts found to belong to minors are closed immediately with all associated data deleted.
If you believe that a minor has registered at crickya or that crickya has inadvertently collected data from a minor, please contact support immediately at [email protected]. We will investigate and take appropriate action without delay.
Crickya may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will notify registered players by email at least 7 days before the changes take effect. The updated policy will be published on this page with a revised "Last Updated" date.
We encourage you to review this policy periodically. If you continue to use the crickya platform after the effective date of any changes, you are confirming your acceptance of the updated policy. If you do not agree with the changes, you should stop using the platform and contact support to close your account.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way crickya handles your personal data, please get in touch. Our support team is available 24/7 in both Bengali and English.
For responsible gaming support or self-exclusion requests, visit the Responsible Gaming page or contact support directly.
This Privacy Policy was last updated in January 2025. If you registered at crickya before this date, please review the updated policy to understand any changes that may affect how your data is handled.
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